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Our client has an immediate need for a Design Researcher and Strategist for a 18 month contract on their Service Design team in San Francisco, CA.
We are seeking an experience design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, interaction design and business process analysis. Candidate should have 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner. Require experience working inside a large corporate environment
· Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.
· Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.
· Identify metrics that could provide data for process management indicators for future improvement opportunities.
· Help evangelize insights and recommendations across disciplines and departments.
· Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans.
· Write, design, and present material to extended project team throughout project lifecycles, including to executive stakeholders.
· 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner.
· Experience working in a large, highly regulated, corporate environment.
· Experience with customer research, journey mapping, new product/service concepts, strategic planning, and adoption strategy.
· Business Analysis experience.
· Extensive knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.
· Visual Design experience.
· Project and Change Management experience is a plus.
Are you interested and available? Please send your current resume with attention to Eric to firstname.lastname@example.org.
Please reference JO# 13982
Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.
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