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Senior Application Support Engineer
Job Order #12537
Seattle-Bellevue-Everett, Washington - Added Feb 17, 2017

Full Description:

Are you a technical problem-solver with great customer service experience? We are looking for a Senior Application Support Engineer to join our Seattle team as a direct hire. This is a great opportunity to join a well-funded startup working in the education sector.

Day to day:
•Support customer requests over phone and web with a positive, can-do attitude
•Efficiently replicate, troubleshoot, and escalate complex product issues and bugs
•Act as the final point between the customer and our development team
•Improve company knowledge base with additions to documentation, FAQ's and other support materials

Must haves:
•Experience supporting tickets and troubleshooting both Windows/Mac OS/browser and hardware
•In-depth understanding of Windows/.NET-based web applications
•Comfort interacting with customers and acting as an ambassador in an award winning customer service department

If you think you'd be a good fit, please send your resume to Claudia at resume@mbg.com. Please reference JO #CM12537

Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications. We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis. To see a complete listing of all current openings please visit us at www.mbg.com/To download our FREE Mobile Apps (MBG Jobs), visit www.mbg.com/mobileapps

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WHAT OUR CLIENTS ARE SAYING

“Through the years, Mainz Brady Group has been a strategic partner for Unicru. With a deep understanding of the company, the people, the business and technologies, they have been able to identify who will be most successful in our fast-paced and evolving environment. Additionally, Mainz Brady Group has contributed significantly to building awareness about why Unicru is an employer of choice. By developing and applying complementary business practices, we have very efficiently partnered to find and select the very best.”

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