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Are you a technical problem-solver with great customer service experience? We are looking for a Senior Application Support Engineer to join our Seattle team as a direct hire. This is a great opportunity to join a well-funded startup working in the education sector.
Day to day:
•Support customer requests over phone and web with a positive, can-do attitude
•Efficiently replicate, troubleshoot, and escalate complex product issues and bugs
•Act as the final point between the customer and our development team
•Improve company knowledge base with additions to documentation, FAQ's and other support materials
•Experience supporting tickets and troubleshooting both Windows/Mac OS/browser and hardware
•In-depth understanding of Windows/.NET-based web applications
•Comfort interacting with customers and acting as an ambassador in an award winning customer service department
If you think you'd be a good fit, please send your resume to Claudia at firstname.lastname@example.org. Please reference JO #CM12537
Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications. We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis. To see a complete listing of all current openings please visit us at www.mbg.com/To download our FREE Mobile Apps (MBG Jobs), visit www.mbg.com/mobileapps
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