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User Researcher
Job Order #12546
San Francisco, California - Added Feb 21, 2017

Full Description:

We have an immediate opening for a Senior User Researcher. This is a 12 month contract in San Francisco or Oakland.

• Collaborating with Product Managers, Customer Experience Designers, Content Strategists, and producers to generate customer insights on digital experiences for online and mobile banking, financial education, product information, tools, and applications
• Leading/managing research studies in collaboration with our trusted research vendors as well as directly conducting qualitative customer research
• Communicating research findings to all levels of the organization and advocating for exceptional customer experiences
• Working with project teams to understand business goals and identify customer needs
• Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more

Required Qualificaitons:
• 5+ years of product management experience, product development experience, or a combination of both

Desired Qualifications:
• 5+ years focused experience in usability testing of digital (web and mobile) interfaces
• Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies
• Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc.
• Experience conducting research with a wide variety of end users
• Experience with standard research tools including use of Morae/Camtasia software, audio/video set up, remote testing and observation tools (e.g., WebEx, Go To Meeting), etc.
• Financial services experience
• Knowledge and understanding of Agile
• Vendor management experience
• Master’s degree in the areas of HCI, Human Factors, Information Science or professional certification including Certified Usability Analyst

Are you available? Please send your current resume to Eric at and reference JO# 12546

Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.

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