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User Researcher
Job Order #12546
San Francisco, California - Added Feb 21, 2017

Full Description:

We have an immediate opening for a Senior User Researcher. This is a 12 month contract in San Francisco or Oakland.

Responsibilities:
• Collaborating with Product Managers, Customer Experience Designers, Content Strategists, and producers to generate customer insights on digital experiences for online and mobile banking, financial education, product information, tools, and applications
• Leading/managing research studies in collaboration with our trusted research vendors as well as directly conducting qualitative customer research
• Communicating research findings to all levels of the organization and advocating for exceptional customer experiences
• Working with project teams to understand business goals and identify customer needs
• Partnering with product managers, project managers, developers, business analysts, legal/compliance, and more

Required Qualificaitons:
• 5+ years of product management experience, product development experience, or a combination of both

Desired Qualifications:
• 5+ years focused experience in usability testing of digital (web and mobile) interfaces
• Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies
• Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, etc.
• Experience conducting research with a wide variety of end users
• Experience with standard research tools including use of Morae/Camtasia software, audio/video set up, remote testing and observation tools (e.g., WebEx, Go To Meeting), etc.
• Financial services experience
• Knowledge and understanding of Agile
• Vendor management experience
• Master’s degree in the areas of HCI, Human Factors, Information Science or professional certification including Certified Usability Analyst

Are you available? Please send your current resume to Eric at resumes@mbg.com and reference JO# 12546

Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.

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