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Design Researcher and Strategist
Job Order #13982
San Francisco, California - Added Feb 2, 2018

Full Description:

Our client has an immediate need for a Design Researcher and Strategist for a 18 month contract on their Service Design team in San Francisco, CA.

 

Summary:

We are seeking an experience design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, interaction design and business process analysis. Candidate should have 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner. Require experience working inside a large corporate environment

Responsibilities:

·         Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.

·         Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.

·         Identify metrics that could provide data for process management indicators for future improvement opportunities.

·         Help evangelize insights and recommendations across disciplines and departments.

·         Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans.

·         Write, design, and present material to extended project team throughout project lifecycles, including to executive stakeholders.

Requirements:

·         5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner.

·         Experience working in a large, highly regulated, corporate environment.

·         Experience with customer research, journey mapping, new product/service concepts, strategic planning, and adoption strategy.

·         Business Analysis experience.

·         Extensive knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.

·         Visual Design experience.

·         Project and Change Management experience is a plus.

 

Are you interested and available? Please send your current resume with attention to Eric to resumes@mbg.com.
Please reference JO# 13982

Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.
To see a complete listing of all current openings please visit us at www.mbg.com/
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