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Helpdesk Technician
Job Order #14509
Seattle-Bellevue-Everett, Washington - Added May 15, 2018

Full Description:

Title: Helpdesk Technician
Location: Seattle, WA

We seek an energetic Helpdesk Technician to join our Corporate IT team. We have a fun, collaborative environment where the Corporate IT team partner with systems engineering, network engineering, and influence operations engineering practices. This role will support our rapid growth and empower our employees and their reliance on technology by provisioning and manage company’s laptops and Corporate systems, protect our employees via security best practices and ensure the resiliency of our Corporate technology solutions. In addition, the Corporate IT team are proud to be the leader of IT Best Practices adopted throughout organization. We are a Unix shop, with Macintosh and mixed SaaS and on-premise tools such as Jira, Confluence, Puppet, and Repo.

The Helpdesk Technician will be part of the Operations team and perform first class helpdesk support in addition to laptop installations, asset management, user provisioning, patching, and support security protection configurations. This role will influence how we automate, manage and support technologies used by the internal employees, both in our offices and for remote employees.

Our client delivers the world’s most advanced environments for software development and testing in the cloud. We are in an exciting phase as a tech company emerging from a startup. We are taking our message to a new generation of larger enterprise customers who are turning to our public cloud solutions to accelerate innovation and achieve DevOps efficiencies.

Focus areas:
• New hire setup, laptop installations, and user provisioning
• New hire orientation with a focus on Helpdesk
• Management of users and assets life cycles
• Management of assets configuration, inventory and setting, including Security
• General IT troubleshooting
• Assist with Corporate IT system patching and upgrades

You must have:
• 2+years experience in a helpdesk role
• Expertise in Macintosh support, inventory, security etc.
• Knowledge of UNIX systems and UNIX support
• Self-directing and collaborative work style
• Get energized from supporting and helping people
• Ability to take part in off-hours on-call rotation

Software and Technologies:
• Macintosh hardware and software
• Google Application Suite
• Slack, Okta or similar SaaS tools
• JAMF Pro
• Jira, Confluence, and ServiceDesk
• Zabbix Monitoring or similar
• Ubuntu Unix OS

Please send your resume to Amanda at resumes@mbg.com - Ref# ABC0801

To see a complete listing of all current openings please visit our website at www.mbg.com. Mainz Brady Group, a technology staffing firm, is recognized as a leader in comprehensive employment and staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Government, Biotechnology, Healthcare and Telecommunications.


We specialize in Information Technology, Technical Sales & Marketing and Human Resources staffing - on a Contract, Contract to Hire, and Direct Hire basis.  At Mainz Brady Group, our experienced professional Technology Staffing Specialists take great pride in our ability to give our clients the very best talent available and, in doing so; we are able to offer the best career choices for our candidates.


We look forward to working with you!

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