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Help Desk Associate
Job Order #14001
Oakland, California - Added Feb 8, 2018

Full Description:

Our Client is seeking a Help Desk Associate for a 6-month Contract-to-Hire position in Emmeryville, CA. The IT Servicedesk Associate will play a vital role in the day-to-day operations.


You will perform hands-on tasks for internal users including new installations, user support, troubleshooting and assisting other administrators with projects where required. In this role you are required to work in the office 5 days a week Monday thru Friday.
• Provide IT technical support to all internal staff
• Support all current Microsoft desktop technologies
• Support core Microsoft Office 365 technologies such as SharePoint Online, Skype for Business, and OneDrive for Business
• Onboard and offboard staff as it relates to IT technologies
• Image PCs for the deployment of new and rebuilt PCs
• Maintain an asset inventory of all deployed IT assets
• Stay current with Microsoft cloud technologies with intent to provide concise tutorials to staff
• Update IT workflows to increase efficiency
• Document IT systems and workflows
• Escalate issues to the System Administrator as needed
• Provide input and feedback to make the Servicedesk efficient and customer service oriented
Required Skills:
• Basic windows installation and troubleshooting experience: imaged PCs; basics for troubleshooting hardware and software issues; utilized toolsets for remote administration of PCs
• Self-motivated and eager to make a difference
• Positive attitude and an obsession to make sure our customers (our employees) have everything they need and pleased with the service they receive from IT.
Preferred Skills:
• Any Microsoft certifications
• An understanding of basic networking principles
• Active Directory experience

Are you interested and available? Please send your current resume to Eric at
Please reference JO# 14001EK

Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
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