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Customer Experience Strategist
Job Order #14349
San Francisco, California - Added Apr 12, 2018

Full Description:

Our client in San Francisco has an immediate need for a Customer Experience Strategist. We are seeking an experience design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, interaction design and business process analysis. Candidate should have 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner. Require experience working inside a large corporate environment
Responsibilities:
• Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.
• Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.
• Identify metrics that could provide data for process management indicators for future improvement opportunities.
• Help evangelize insights and recommendations across disciplines and departments.
• Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans.
• Write, design, and present material to extended project team throughout project lifecycles, including to executive stakeholders.
Requirements:
• 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner.
• Experience working in a large, highly regulated, corporate environment.
• Experience with customer research, journey mapping, new product/service concepts, strategic planning, and adoption strategy.
• Business Analysis experience.
• Extensive knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.
• Visual Design experience.
• Project and Change Management experience is a plus.

Are you interested and available? Please send your current resume to Eric at resumes@mbg.com
Please reference JO# 13982EK

Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.
To see a complete listing of all current openings please visit us at www.mbg.com/
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