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Our client in San Francisco has an immediate need for a Customer Experience Strategist. We are seeking an experience design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, interaction design and business process analysis.
•Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.
•Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.
•Identify metrics that could provide data for process management indicators for future improvement opportunities.
•5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner. •Experience with customer research, journey mapping, new product/service concepts, strategic planning, and adoption strategy.
Are you available? Please send your most current resume to firstname.lastname@example.org
Please reference JO#NB15997
Mainz Brady Group provides technology staffing solutions to the best known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.
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