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We have an urgent opening for an Operational Systems Analyst in downtown Portland.
The Systems Analyst role is responsible for defining, developing, and delivering use cases and includes reviewing past incidents, escalations, change requests, and problem resolution details to identify key use cases and scenarios for test and validation. The role is also responsible for gathering and documenting gaps and issues when the use cases and scenarios are executed across project and operational teams.
Identify process changes and impacts to operational procedures.
Turn operational requirements into effective test cases for total process/operational coverage.
Define and write use cases/scenarios from operational processes, procedures, and requirements documentation confirming that systems meet business objectives.
Rally or Jira
BMC Remedy or similar ITIL tool experience
MS Office Toolset with emphasis on Excel
ITIL Incident, Problem, and Change Management methodologies
Are you available? Please send your resume to email@example.com
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