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Agile Coach
Job Order #16432
Portland-Vancouver-Beaverton, Oregon - Added Jul 19, 2019

Full Description:

We are seeking an Agile Project Manager with experience in infrastructure operations or support work for our client in Beaverton, OR.


The Agile PM will be responsible for:

  • Coordinating Kanban workflows in JIRA: user & systems support, maintenance, change requests, incidents, infrastructure development and automation

  • Coordinating the user support process: Ensuring support requests are received, triaged, assigned, completed and confirmed with users; Working with tech leads and team members; Coordinating approvals with stakeholders for new user and team access needs; Provide follow up and tracking to ensure support work meets SLAs

  • Supporting the team’s JIRA board: tracking issues, adding requirements for maintenance and development stories, creating shared filters, and providing admin support

  • Maintaining detailed weekly and monthly metrics for support, SLA performance, system update, cluster performance metrics, and others as needed.

  • Coordinating user communication: Provide notifications for outages, maintenance windows, informational and other notices to users and teams; Keep users posted for unplanned outages and operational issues with email and online message based tools (Slack); Develop and maintain templates, email distribution lists, etc.

  • Providing input and participate in process development and continuous improvement for support, operational, maintenance, and development workflows

  • Handling documentation: Providing user documentation, including user instructions, knowledge base articles, and others as needed

  • Providing analysis of technical requirements for support, maintenance, and operational tasks

  • Supporting the team’s operational Kanban process: daily standups, planning/prioritization meetings, WIP limits, and continuous improvement meetings

  • Leading and facilitating cross-functional projects in an agile environment by defining objectives and tactics, establishing structure, and identifying resources to be allocated for the project plan

  • Delivering a relevant and accessible portfolio for project and resources, development of tracking and reporting mechanisms across prioritization, executive approval, and communication plans

  • Ensuring that projects are appropriately reviewed, authorized, and funded

  • Developing project budgets and integrate costs into financial forecast and budget at the organizational level

  • Tracking activities and expenditures against plans, schedules, and budgets, and communicate across multiple channels to stakeholders and sponsors; serve as POC for external delivery partners as needed

  • Assessing and mitigating risk factors throughout project lifecycle

  • Managing development of evolving standards and tools for documentation and project governance

  • Supporting project team with process as needed though evaluations, plan delivery, and ad hoc project activities


Job requirements:

  • BA or BSA

  • 5+ years of IT experience; Cloud Infrastructure experience

  • 3+ years of Infrastructure Operations experience

  • Experience with Task Tracking / Collaboration tools: 2+ years

  • MS Office: 5+ years; advanced skills with Excel, Powerpoint, Word.

  • Analysis, Project Coordination/Project Management: 3+ years

  • Agile/Scrum/Kanban: 3+ years

  • Proven track record of success in fast-moving organizations with large and diverse teams.


Are you available? If your experience matches the above qualifications, please send your updated resume to Kyle at


Mainz Brady Group provides technology staffing solutions to the best-known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.

We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.

To see a complete listing of all current openings please visit us at

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