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Agile Coach
Job Order #16432
Portland-Vancouver-Beaverton, Oregon - Added Jul 19, 2019

Full Description:

We are seeking an Agile Project Manager with experience in infrastructure operations or support work for our client in Beaverton, OR.

 

The Agile PM will be responsible for:

  • Coordinating Kanban workflows in JIRA: user & systems support, maintenance, change requests, incidents, infrastructure development and automation

  • Coordinating the user support process: Ensuring support requests are received, triaged, assigned, completed and confirmed with users; Working with tech leads and team members; Coordinating approvals with stakeholders for new user and team access needs; Provide follow up and tracking to ensure support work meets SLAs

  • Supporting the team’s JIRA board: tracking issues, adding requirements for maintenance and development stories, creating shared filters, and providing admin support

  • Maintaining detailed weekly and monthly metrics for support, SLA performance, system update, cluster performance metrics, and others as needed.

  • Coordinating user communication: Provide notifications for outages, maintenance windows, informational and other notices to users and teams; Keep users posted for unplanned outages and operational issues with email and online message based tools (Slack); Develop and maintain templates, email distribution lists, etc.

  • Providing input and participate in process development and continuous improvement for support, operational, maintenance, and development workflows

  • Handling documentation: Providing user documentation, including user instructions, knowledge base articles, and others as needed

  • Providing analysis of technical requirements for support, maintenance, and operational tasks

  • Supporting the team’s operational Kanban process: daily standups, planning/prioritization meetings, WIP limits, and continuous improvement meetings

  • Leading and facilitating cross-functional projects in an agile environment by defining objectives and tactics, establishing structure, and identifying resources to be allocated for the project plan

  • Delivering a relevant and accessible portfolio for project and resources, development of tracking and reporting mechanisms across prioritization, executive approval, and communication plans

  • Ensuring that projects are appropriately reviewed, authorized, and funded

  • Developing project budgets and integrate costs into financial forecast and budget at the organizational level

  • Tracking activities and expenditures against plans, schedules, and budgets, and communicate across multiple channels to stakeholders and sponsors; serve as POC for external delivery partners as needed

  • Assessing and mitigating risk factors throughout project lifecycle

  • Managing development of evolving standards and tools for documentation and project governance

  • Supporting project team with process as needed though evaluations, plan delivery, and ad hoc project activities

 

Job requirements:

  • BA or BSA

  • 5+ years of IT experience; Cloud Infrastructure experience

  • 3+ years of Infrastructure Operations experience

  • Experience with Task Tracking / Collaboration tools: 2+ years

  • MS Office: 5+ years; advanced skills with Excel, Powerpoint, Word.

  • Analysis, Project Coordination/Project Management: 3+ years

  • Agile/Scrum/Kanban: 3+ years

  • Proven track record of success in fast-moving organizations with large and diverse teams.

 

Are you available? If your experience matches the above qualifications, please send your updated resume to Kyle at resumes@mbg.com

 

Mainz Brady Group provides technology staffing solutions to the best-known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.

We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.

To see a complete listing of all current openings please visit us at MBG.com

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