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We are seeking an Agile Project Manager with experience in infrastructure operations or support work for our client in Beaverton, OR.
The Agile PM will be responsible for:
Coordinating Kanban workflows in JIRA: user & systems support, maintenance, change requests, incidents, infrastructure development and automation
Coordinating the user support process: Ensuring support requests are received, triaged, assigned, completed and confirmed with users; Working with tech leads and team members; Coordinating approvals with stakeholders for new user and team access needs; Provide follow up and tracking to ensure support work meets SLAs
Supporting the team’s JIRA board: tracking issues, adding requirements for maintenance and development stories, creating shared filters, and providing admin support
Maintaining detailed weekly and monthly metrics for support, SLA performance, system update, cluster performance metrics, and others as needed.
Coordinating user communication: Provide notifications for outages, maintenance windows, informational and other notices to users and teams; Keep users posted for unplanned outages and operational issues with email and online message based tools (Slack); Develop and maintain templates, email distribution lists, etc.
Providing input and participate in process development and continuous improvement for support, operational, maintenance, and development workflows
Handling documentation: Providing user documentation, including user instructions, knowledge base articles, and others as needed
Providing analysis of technical requirements for support, maintenance, and operational tasks
Supporting the team’s operational Kanban process: daily standups, planning/prioritization meetings, WIP limits, and continuous improvement meetings
Leading and facilitating cross-functional projects in an agile environment by defining objectives and tactics, establishing structure, and identifying resources to be allocated for the project plan
Delivering a relevant and accessible portfolio for project and resources, development of tracking and reporting mechanisms across prioritization, executive approval, and communication plans
Ensuring that projects are appropriately reviewed, authorized, and funded
Developing project budgets and integrate costs into financial forecast and budget at the organizational level
Tracking activities and expenditures against plans, schedules, and budgets, and communicate across multiple channels to stakeholders and sponsors; serve as POC for external delivery partners as needed
Assessing and mitigating risk factors throughout project lifecycle
Managing development of evolving standards and tools for documentation and project governance
Supporting project team with process as needed though evaluations, plan delivery, and ad hoc project activities
BA or BSA
5+ years of IT experience; Cloud Infrastructure experience
3+ years of Infrastructure Operations experience
Experience with Task Tracking / Collaboration tools: 2+ years
MS Office: 5+ years; advanced skills with Excel, Powerpoint, Word.
Analysis, Project Coordination/Project Management: 3+ years
Agile/Scrum/Kanban: 3+ years
Proven track record of success in fast-moving organizations with large and diverse teams.
Are you available? If your experience matches the above qualifications, please send your updated resume to Kyle at firstname.lastname@example.org
Mainz Brady Group provides technology staffing solutions to the best-known companies in Software Development, Finance, Electronics/Manufacturing, Retail, R&D, Services, Biotechnology, Healthcare and Telecommunications.
We specialize in Information Technology, Technical Sales and Marketing Staffing on a Contract, Contract to Hire, and Direct Hire basis.
To see a complete listing of all current openings please visit us at MBG.com
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