It’s raining opportunity in Portland
The tech industry in Portland market is characterized by many small, highly nimble firms at the leading edge of innovation—and a booming job market. Come grow with us in Portland: check out our Portland IT jobs.
Provide escalation and management of Infrastructure issues by liaising & communicating with service provider and business throughout the end to end process.
Ensure escalated issues are addressed and resolved within business SLA’s (Service Level Agreement).
Regularly engage and maintain relationships with representative(s) from external IT Service Provider(s) to ensure reliable and fully functional services from their catalog of service offerings.
Shape and represent IT service offerings to internal customers.
Work with the business users to translate customer requirements into potential IT solutions.
Understand and act upon customer abilities/priorities and service provider's expectations to tailor the systems for mutual benefit.
Assist in Educating and training current business users on the IT help desk setup and the benefits of technology/systems to their role or business.
Ensure internal and external end users benefit from implemented enhancements.
Provide visibility and measurement of results against customer service metrics.
Responsible for ensuring business and Service Provider process compliance. Provide input to the creation and updating of Service Provider SLA (Service Level Agreements).
Apply for Deskside Service Analyst - 9991993
Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.
Return to IT Job Search