Portland IT Jobs

It’s raining opportunity in Portland

The tech industry in Portland market is characterized by many small, highly nimble firms at the leading edge of innovation—and a booming job market. Come grow with us in Portland: check out our Portland IT jobs.

Deskside Service Analyst - 9991993
Job Order #17418
Portland-Vancouver-Beaverton, Oregon - Added Mar 13, 2020

Full Description:

  • Provide escalation and management of Infrastructure issues by liaising & communicating with service provider and business throughout the end to end process.

 

  • Ensure escalated issues are addressed and resolved within business SLA’s (Service Level Agreement).

 

  • Regularly engage and maintain relationships with representative(s) from external IT Service Provider(s) to ensure reliable and fully functional services from their catalog of service offerings.

 

  • Shape and represent IT service offerings to internal customers.

  • Work with the business users to translate customer requirements into potential IT solutions.

  • Understand and act upon customer abilities/priorities and service provider's expectations to tailor the systems for mutual benefit.

  • Assist in Educating and training current business users on the IT help desk setup and the benefits of  technology/systems to their role or business.

  • Ensure internal and external end users benefit from implemented enhancements.

  • Provide visibility and measurement of results against customer service metrics.

  • Responsible for ensuring business and Service Provider process compliance. Provide input to the creation and updating of Service Provider SLA (Service Level Agreements).

Apply for Deskside Service Analyst - 9991993

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.


Return to IT Job Search

Search Open Jobs

Job Number:
Desired Job Category:
Position Title:
Keywords:
Location:

WHAT OUR CLIENTS ARE SAYING

“Mainz Brady Group is a first-rate recruiting agency that I consider a strategic partner whose creative solutions allow me to maximize my recruiting budget, without sacrificing candidate quality.”

More Testimonials