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Seattle’s Office of Economic Development reports that the city’s tech industry boasts more than 850 companies and 18,000+ IT jobs. And that doesn’t even account for all of the non-tech firms with high-tech talent needs. With a well-established reputation for ideas and innovation, Seattle is home to some of the most talented technologists in the country and more than a few of them work with Mainz Brady Group. Maybe you should, too! Check out our available Seattle IT jobs, and come grow with us!

Service Desk Technician
Job Order #14581
Seattle-Bellevue-Everett, Washington - Added May 31, 2018

Full Description:

This Service Desk Technician must have ServiceNow helpdesk/troubleshooting experience

• Responds to end-user requests for troubleshooting hardware, software, network and telecommunications problems. Answers, evaluates and prioritizes incoming telephone calls, voice mail, e-mail and in-person requests.
• Interviews each caller to collect information about problem and leads caller through diagnostic procedures to determine source of error.
• Handles problem recognition, research, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
• Documents incidents using established incident management system for investigating and resolving problems.
• Tracks incidents appropriately in order to facilitate accurate, timely and continuously improving levels of service.
• Acts as a backup to assist other service desk team members with their service requests as needed.
• May act as a mentor for new team members.

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