System Analyst/Operator

Region: Oakland
Category: IT Infrastructure
Employment Type: Contract
Job ID: 32849

Our Client is seeking a Systems Analyst / Help Desk Technician for a remote 18-month contract position. Candidate should be living in and working in PST.


  • Reviews, analyzes, and evaluates information technology systems operations.
  • Has knowledge of commonly-used concepts, practices, and procedures.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.

Required Skills:

  • 3 years in an Operations Help Desk environment.
  • Good technical troubleshooting skills across MAC, PC, Tablets, Mobile Phones and commonly used browsers.
  • Experience with Microsoft Office. S
  • Knowledge of business processes.
  • Ability to gain overview of applications / processes quickly.
  • Excellent communication skills – written and oral.
  • Professional business writing.
  • Customer service focused, confident dealing with all levels of business users.
  • Excellent attention to detail to identify trends (user calls), reviewing documentation etc.
  • Team player – ability to support multiple application owners /(Product owners).
  • Flexible attitude to support peak times, deadlines and to assist team members as required.
  • Must be able to work in a fast paced, delivery focused environment



Mainz Brady Group is a technology staffing firm with offices in California, Oregon and Washington.  We specialize in Information Technology and Engineering placements on a Contract, Contract-to-hire and Direct Hire basis.  Mainz Brady Group is the recipient of multiple annual Excellence Awards from the Techserve Alliance, the leading association for IT and engineering staffing firms in the U.S.


Mainz Brady Group is an Equal Opportunity Employer.  We are committed to Diversity & Inclusion and incorporate non-discrimination best practices in all of our staffing processes.  Mainz Brady Group does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, disability or any other protected class.


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