Account Manager
Location: Fort Worth, TX
Category: Sales
Employment Type: Direct Hire
Work Location: On-Site
Job ID: 35857
Date Added: 10/02/2025
Account Manager – Audio/Video/Lighting Systems
Position Overview
Ensure achievement of individual sales goals by deeply understanding client needs, communicating requirements to all stakeholders, coordinating a team-based approach to delivery, and verifying satisfaction throughout the project lifecycle.
Coordinates with: Systems Designer, Project Lead, Shop Manager, Purchasing Associate, Field Manager, and Systems Design Manager.
1) Account Management
- Manage client interactions across the full lifecycle: discovery (including APEx needs analysis), programming meetings, follow-ups, and ongoing relationship engagement.
- Capture physical and acoustical measurements as needed for potential projects.
- Close deals through proactive engagement and consultative selling.
- Achieve individual sales targets.
- Lead projects and cross-functional teams through a multi-department delivery model.
- Maintain a personal sales process efficiency of 0.1 hours per $1,000 of sales value.
- Monitor engineering, installation, and training progress to ensure client satisfaction.
- Achieve a 30% win rate on opportunities.
- Meet or exceed monthly/quarterly/annual sales goals.
- Maintain 95% proposal accuracy (scope, budget, and technical fit).
- Deliver an average ? 30% actual gross profit on sales.
- Ensure each assigned project is completed to company standards and AVIXA APEx standards.
- Participate in company improvement initiatives.
- Achieve 95% of prospecting targets each month/quarter/year.
- Earn 1 CTS RU (Renewal Unit) each month.
- Maintain accurate records in the company CRM.
- Coordinate with System Design and Support to ensure solutions meet standards and budget.
- Partner with the Sales Manager to schedule projects to organizational capacity.
- Work with project architects/owners and system designers to meet schedules, deadlines, and information needs.
- Collaborate with the Field Manager and Project Lead to support installation readiness.
- Provide Purchasing with accurate, timely materials lists by the purchasing deadline.
- Supply Accounting with complete, accurate details for invoicing; track client payments and follow up on late accounts.
- Coordinate client training to ensure full, confident system use.
- Embrace and exemplify company core values.
- 5+ years selling audio, video, and lighting systems.
- Mastery of Outlook or customer database software.
- Strong interpersonal and communication skills; excellent writing ability.
- Proficient with Excel, Word, Outlook, OneNote.
- Mastery of proposal tools (e.g., Jetbuilt) and CRM platforms (e.g., Zoho).
- Self-motivated, collaborative team player; detail-oriented and conscientious.
- Strong organizational skills and professional presence; adheres to company dress code.
- Punctual and dependable; available evenings/weekends/OT as client service requires.
- Valid driver’s license, good driving record, and reliable transportation; eligible to drive company vehicles per fleet policy.
- Willing to travel within the U.S. as required.
- Active participation in at least one local professional association (e.g., Rotary, Chamber of Commerce).
- Bachelor’s degree in Marketing, Business Administration, or equivalent sales experience.
- CTS certification (Certified Technology Specialist) required or in progress.
- Strong commitment to continuous learning and process improvement.
- Working knowledge of audio, video, acoustics, and theatrical lighting systems.