Account Manager

Location: Fort Worth, TX
Category: Sales
Employment Type: Direct Hire
Work Location: On-Site
Job ID: 35857
Date Added: 10/02/2025

Account Manager – Audio/Video/Lighting Systems
Position Overview
Ensure achievement of individual sales goals by deeply understanding client needs, communicating requirements to all stakeholders, coordinating a team-based approach to delivery, and verifying satisfaction throughout the project lifecycle.
Coordinates with: Systems Designer, Project Lead, Shop Manager, Purchasing Associate, Field Manager, and Systems Design Manager.


Key Result Areas (KRAs)
1) Account Management
  • Manage client interactions across the full lifecycle: discovery (including APEx needs analysis), programming meetings, follow-ups, and ongoing relationship engagement.
  • Capture physical and acoustical measurements as needed for potential projects.
  • Close deals through proactive engagement and consultative selling.
  • Achieve individual sales targets.
  • Lead projects and cross-functional teams through a multi-department delivery model.
2) Efficiency
  • Maintain a personal sales process efficiency of 0.1 hours per $1,000 of sales value.
  • Monitor engineering, installation, and training progress to ensure client satisfaction.
  • Achieve a 30% win rate on opportunities.
3) Performance
  • Meet or exceed monthly/quarterly/annual sales goals.
  • Maintain 95% proposal accuracy (scope, budget, and technical fit).
  • Deliver an average ? 30% actual gross profit on sales.
  • Ensure each assigned project is completed to company standards and AVIXA APEx standards.
  • Participate in company improvement initiatives.
  • Achieve 95% of prospecting targets each month/quarter/year.
  • Earn 1 CTS RU (Renewal Unit) each month.
4) Coordination
  • Maintain accurate records in the company CRM.
  • Coordinate with System Design and Support to ensure solutions meet standards and budget.
  • Partner with the Sales Manager to schedule projects to organizational capacity.
  • Work with project architects/owners and system designers to meet schedules, deadlines, and information needs.
  • Collaborate with the Field Manager and Project Lead to support installation readiness.
  • Provide Purchasing with accurate, timely materials lists by the purchasing deadline.
  • Supply Accounting with complete, accurate details for invoicing; track client payments and follow up on late accounts.
  • Coordinate client training to ensure full, confident system use.

Job Requirements
  • Embrace and exemplify company core values.
  • 5+ years selling audio, video, and lighting systems.
  • Mastery of Outlook or customer database software.
  • Strong interpersonal and communication skills; excellent writing ability.
  • Proficient with Excel, Word, Outlook, OneNote.
  • Mastery of proposal tools (e.g., Jetbuilt) and CRM platforms (e.g., Zoho).
  • Self-motivated, collaborative team player; detail-oriented and conscientious.
  • Strong organizational skills and professional presence; adheres to company dress code.
  • Punctual and dependable; available evenings/weekends/OT as client service requires.
  • Valid driver’s license, good driving record, and reliable transportation; eligible to drive company vehicles per fleet policy.
  • Willing to travel within the U.S. as required.
  • Active participation in at least one local professional association (e.g., Rotary, Chamber of Commerce).

Education & Professional Development
  • Bachelor’s degree in Marketing, Business Administration, or equivalent sales experience.
  • CTS certification (Certified Technology Specialist) required or in progress.
  • Strong commitment to continuous learning and process improvement.
  • Working knowledge of audio, video, acoustics, and theatrical lighting systems.

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