Customer Support

Part-Time PHP/WordPress Support Engineer (Remote, 10–15 hrs/week)

We’re looking for a dependable PHP/WordPress engineer to handle day-to-day support tickets and lightweight development. You’ll help offload our Principal Engineer, so we need someone who can jump in, own issues end-to-end, and work with minimal ramp-up.

Hours & Location

• Remote

• 10–15 hours per week

• Maintain a consistent weekly schedule with some overlap for status updates

Responsibilities

• Triage, prioritize, and resolve incoming support tickets

• Fix bugs and implement small enhancements in PHP applications

• Provide WordPress maintenance (updates, plugins, themes, troubleshooting)

• Set up/maintain staging environments; perform basic QA before handoff

• Escalate complex issues with clear notes and reproduction steps

• Keep documentation, runbooks, and workflows up to date

• Communicate status/ETAs and close out tickets with concise summaries

Qualifications

• Solid hands-on experience with PHP

• Strong WordPress familiarity (setup, plugins, themes, common pitfalls)

• Comfortable troubleshooting independently with minimal oversight

• Clear written communication and reliable availability within agreed hours

• Version control familiarity (Git)

Nice to Have

• Basic JavaScript/HTML/CSS and/or MySQL skills

• Experience with ticket-driven support (e.g., Jira, Zendesk)

• Comfort with common hosting panels/CLI, performance and security basics

• Prior freelance/part-time or managed support experience