Desktop Specialist

IT Support Technician

Duration: 12-Month Contract
Position Overview

This role provides on-site and remote IT support for employees and company IT equipment. The ideal candidate is customer-focused, detail-oriented, and experienced supporting Windows-based environments.

Day-to-Day Responsibilities

• Provide on-site technical support for employees and IT equipment

• Troubleshoot and resolve request and break/fix incidents

• Support end-user hardware including laptops, desktops, monitors, docks, keyboards, mice, printers, and A/V equipment

• Provide remote technical support to employees

• Assist with shipping/receiving and asset management tasks

• Provide VIP/executive support as needed

• Support Help Desk call queue

Note: May be added to the on-call rotation after 3 months.

Required Qualifications

• Excellent customer service and communication skills

• Proficient with Windows 11

• Proficient with Office 365

• Experience supporting laptop and desktop accessories (monitors, docks, keyboards, mice)

• Experience providing remote user support

• Strong attention to detail and time management skills

Nice-to-Have Qualifications

• Mac support experience

• UPS Campus Ship experience

• Experience with BMC Remedy (incident management system)

• Familiarity with Microsoft Teams Rooms

Specific Technologies

• Windows 11 (Proficient)

• Office 365 (Proficient)

• Remedy (Elementary)

• Microsoft Teams Rooms (Elementary)