IT Helpdesk

Key Responsibilities

• Install, repair, and perform preventative maintenance on workplace technology, including desktops, laptops, mobile phones, tablets, printers, and related peripherals

• Deploy and maintain software images, ensure systems are properly patched, and manage hardware and software lifecycle maintenance

• Provide Help Desk support by resolving user requests, issues, and tickets in accordance with established SLAs

• Manage and prioritize assigned tasks efficiently to meet support timelines

• Ensure device and software security by following established security frameworks and standards

• Support end users through troubleshooting of hardware, software, and basic network-related issues

• Assist network and system administrators with patching, updates, and system rollouts

• Support troubleshooting and resolution of cloud-based services

• Participate in end-user training and internal technology education as needed

• Provide onsite and remote support across multiple locations

Qualifications

• 2–4 years of relevant technical support experience

• High school diploma or equivalent required

• Experience with LDAP (Active Directory) and Azure preferred

• CompTIA A+ certification a plus

• Strong verbal and written communication skills

Physical Requirements

• Ability to perform essential job functions in compliance with ADA, FMLA, and applicable regulation