Salesforce Administrator

The Senior Salesforce Administrator is responsible for managing and optimizing the Salesforce platform to enhance business operations, improve user experience, and support organizational growth. This role involves system administration, integration, data management, security, compliance, and continuous improvement. The Senior Salesforce Administrator plays a crucial role in leveraging technology to drive strategic business objectives and deliver value to stakeholders across the organization.

Key Responsibilities:

• Salesforce Administration: Manage user setup, profiles, roles, permissions, and customize objects, fields, record types, page layouts, Flows, workflows, and other configurations.

• System Integration: Collaborate with stakeholders to design, implement, and maintain integrations between Salesforce and other business systems, ensuring data accuracy and consistency.

• Data Management: Perform data imports, exports, cleansing, and quality assessments to maintain data integrity within Salesforce.

• Security & Compliance: Implement and uphold best practices for security, data privacy, and compliance within the Salesforce environment.

• Continuous Improvement: Stay current with Salesforce updates, new features, and best practices, recommending and implementing enhancements to optimize system performance and user experience.

• Reporting & Analytics: Develop and maintain reports, dashboards, and analytical tools to provide actionable insights that support business decision-making.

• User Support & Training: Provide ongoing support, troubleshooting, and training to users, ensuring effective utilization of Salesforce.

• Documentation: Create and maintain system documentation, including process flows, technical specifications, and training materials.

Required Skills & Qualifications:

• 5+ years of experience as a Salesforce Administrator in complex environments.

• Proven experience in Salesforce solution design and architecture.

• Strong hands-on experience with Salesforce Einstein (Analytics, AI, or GPT).

• Experience with Einstein Discovery, Einstein Next Best Action, or AI-driven automation (preferred).

• Salesforce Administrator Certification required.

• Additional certifications such as Advanced Administrator (ADM 301), Platform App Builder, CPQ, or Service Cloud (preferred).

• Proficiency in Flow, Process Builder, Apex, and Lightning components.

• Strong understanding of data modeling, security, sharing rules, and integration best practices.

• Experience with Sales Cloud and Service Cloud.

• Strong analytical and problem-solving skills with a proactive approach to system enhancements.

• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams.

This role is ideal for a tech-savvy problem solver who thrives in a dynamic environment and is passionate about optimizing Salesforce to drive business success.