Salesforce Administrator
Salesforce Administrator
About the Role
We are seeking a Salesforce Administrator to provide hands-on support during our Salesforce migration and beyond. This role is focused on day-to-day administration, user support, and configuration—not heavy programming or complex Apex development. You’ll play a critical role in helping teams maximize the value of Salesforce while ensuring smooth operations during the upcoming migration.
Key Responsibilities
User Support & Ticket Management
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Manage and resolve Salesforce support tickets from end users.
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Troubleshoot issues, provide guidance, and resolve problems in a timely manner.
User Administration
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Create, configure, and deactivate user accounts.
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Assign and manage profiles, roles, and permissions.
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Maintain security settings and data access controls.
Configuration & Customization
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Build and maintain reports, dashboards, and list views.
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Configure standard Salesforce features such as workflows, validation rules, page layouts, and fields.
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Support data quality initiatives by ensuring accurate and up-to-date records.
Migration Support
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Assist with user setup and configuration during the Salesforce migration (next 6 months).
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Provide support during data migration activities, including imports, updates, and data validation.
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Collaborate with vendors handling complex enhancements and development to ensure smooth transitions.
Documentation & Training
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Maintain clear documentation for processes, configurations, and solutions.
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Provide training and guidance to new users to encourage Salesforce adoption.
Qualifications
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2+ years of experience as a Salesforce Administrator (Salesforce Administrator certification preferred).
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Strong knowledge of Salesforce user management, profiles, roles, and permissions.
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Proficiency in building dashboards, reports, workflows, and validation rules.
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Excellent problem-solving skills with the ability to manage a high volume of support requests.
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Strong communication and customer service skills.
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Experience supporting a Salesforce migration or large onboarding effort is a plus.
