Senior IT Project Manager 

Overview

We are seeking an experienced IT Project Manager to lead the recovery, stabilization, and optimization of a large-scale SaaS implementation supporting critical operational systems. This full-time, onsite role will focus on restoring reliable business operations, improving system performance, repairing key integrations, and driving user adoption.

The ideal candidate is an experienced project leader with a strong background in enterprise SaaS implementations, cross-functional coordination, stakeholder management, and operational process improvement. This individual will help transition the platform from a remediation phase into a stable, sustainable production environment.

Key Responsibilities

• Conduct an onsite assessment of the current implementation and develop a comprehensive 12-month remediation roadmap.
• Coordinate daily with internal stakeholders and software vendors to resolve defects, improve data quality, and stabilize core business processes.
• Lead efforts to restore and optimize critical system integrations, including ERP, payment platforms, GIS, telematics, and other operational systems.
• Provide leadership and direction to project managers, business analysts, system analysts, and technical teams.
• Implement structured change management, incident management, release management, and governance processes.
• Deliver onsite end-user support, training, and updated standard operating procedures (SOPs).
• Establish a sustainable long-term support model and successfully transition the platform into steady-state operations.

Key Deliverables

• 12-month remediation and stabilization plan
• Monthly executive project status reports
• Stabilized core operational workflows
• Validated data quality and system integrations
• Updated documentation, SOPs, and training materials
• Final transition, knowledge transfer, and project closeout documentation

Typical Responsibilities

• Initiate, plan, execute, monitor, and close IT projects using established project management methodologies.
• Define project scope, schedules, budgets, dependencies, risks, issues, and mitigation strategies.
• Coordinate project meetings, schedules, resources, and deliverables across multiple teams.
• Prepare and present project status reports to leadership and stakeholders.
• Monitor project budgets, expenditures, and overall financial performance.
• Direct project teams and monitor progress against milestones.
• Manage project change requests and recommend corrective actions to keep projects on schedule.
• Identify, engage, and communicate effectively with project stakeholders.
• Support contract administration and vendor management activities.
• Assist with developing, reviewing, and evaluating Requests for Proposal (RFPs).
• Develop and review Statements of Work (SOWs).
• Participate in vendor evaluations and selection processes.
• Create evaluation criteria and scoring models for proposal assessments.
• Coordinate technical resource estimates for project planning and execution.
• Support contract negotiations and scope development.

Qualifications

Required Experience

• Senior Level: 5–8 years of IT Project Management experience.
• Expert Level: 8+ years of IT Project Management experience.

Preferred Qualifications

• Proven experience leading enterprise SaaS implementation, recovery, or stabilization projects.
• Strong knowledge of project management methodologies and best practices.
• Experience managing cross-functional technical and business teams.
• Background working with enterprise system integrations and vendor management.
• Excellent communication, organizational, problem-solving, and stakeholder management skills.
• Experience delivering projects involving ERP systems, operational platforms, payment systems, GIS, or similar enterprise technologies is highly preferred.