VoIP Engineer IV
Location: Seattle, WA – Hybrid
Contract to Hire
Seeking a Senior Contact Center Engineer to lead the implementation of Epic Cheers with NovelVox CTI integration in a Cisco UCCX environment. This is a high-visibility project requiring someone with direct implementation experience who can contribute immediately while mentoring junior engineers.
Key Requirements
- 7+ years of contact center engineering experience (flexible with strong NovelVox experience).
- Hands-on experience with NovelVox (or comparable CTI integration), Cisco UCCX, and Cisco Finesse.
- Experience mentoring junior engineers and leading implementations.
- Bachelor’s degree and certifications are a plus.
- Implement Epic Cheers integrated with Cisco UCCX using NovelVox.
- Support ongoing contact center operations, architecture, and future Cisco Webex AI initiatives.
Mainz Brady Group is a technology staffing firm with offices in California, Oregon and Washington. We specialize in Information Technology and Engineering placements on a Contract, Contract-to-hire and Direct Hire basis. Mainz Brady Group is the recipient of multiple annual Excellence Awards from the Techserve Alliance, the leading association for IT and engineering staffing firms in the U.S.
Mainz Brady Group is an Equal Opportunity Employer. We are committed to Diversity & Inclusion and incorporate non-discrimination best practices in all of our staffing processes. Mainz Brady Group does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, disability or any other protected class.
