Operations Manager, Payroll

We are seeking an experienced Payroll Manager to oversee accurate payroll execution, ensure consistency in payroll processes, and maintain data accuracy for North America with a strong emphasis on payroll accounting and taxes. This role ensures compliance with all applicable federal, state, and local regulations in both the U.S. and Canada and plays a key part in delivering high-quality payroll services and employee satisfaction.

Key Responsibilities

• Oversee accurate and timely payroll tax filings and payments across multiple jurisdictions in the U.S. and Canada.

• Ensure compliance with all statutory and regulatory requirements, maintaining up-to-date knowledge of payroll-related legislation and system updates.

• Collaborate with internal Tax and Accounting teams on payroll tax matters, month-end close, and financial reconciliation.

• Lead processing and reporting for biweekly, monthly, quarterly, and year-end activities, including W-2s, W-2Cs, T4s, and RL-1s.

• Maintain compliance in payroll tax setup, deposits, filings, and year-end reconciliation.

• Manage daily payroll operations and ensure compliance with wage and hour laws.

• Address and resolve employee payroll inquiries, ensuring exceptional service and timely issue resolution.

• Apply for and manage new tax jurisdictions (SIT, SUI, Local/City) via ADP Smart Compliance and maintain all relevant documentation.

• Partner with Finance for month-end reporting and journal entries, including payroll accruals.

• Prepare regular reports for Finance, internal management, and external audits.

• Support internal controls and maintain proper audit trails for payroll transactions.

• Assist in biweekly payroll processing and auditing of net pay, taxes, shadow payroll, and taxable benefits.

• Work directly with U.S. and Canadian tax agencies to establish accounts and resolve issues.

• Maintain and document payroll policies and procedures.

Skills & Competencies

• Strong communication skills, both verbal and written, across various levels and functions.

• Exceptional customer service focus to support remote employees across North America.

• Highly organized and detail-oriented, with the ability to manage multiple priorities.

• Strong problem-solving skills, particularly with complex payroll and tax issues.

• Comfortable working in a fast-paced, deadline-driven environment.

Required Qualifications

• Bachelor’s degree required.

• 5–7 years of payroll operations experience, including processing high-volume biweekly payrolls in a multi-state U.S. and Canadian environment.

• Expertise in payroll taxes, accounting principles, and wage/hour compliance.

• Solid end-to-end payroll operations experience.

• Proficiency in payroll systems, preferably SAP-HR and ADP GlobalView.

• Advanced Excel skills and experience in spreadsheet-based financial analysis.