Service Device Management Engineer

Are you experienced in deploying, configuring, managing, and supporting Endpoint Privilege Management solutions, particularly in the context of device and application management? Are you passionate about delivering a seamless experience that balances security requirements with automation to enhance endpoint productivity? If this resonates with you, read on!

In this role, you will join an engineering team focused on providing pre-production testing support, configuration, management, and post-deployment operational support for Endpoint Privilege Management. This will involve deploying the solution, collaborating with teams to establish a baseline set of rules for launch, and reviewing findings with security teams. After the production launch, you will handle future configuration requests from business units and train tier 1 approvers, all while driving a seamless employee experience across devices.

Responsibilities

• Deploy, configure, and support Endpoint Privilege Management solutions for managed devices.
• Plan and execute ongoing configurations and upgrades for the solution.
• Address ongoing requests for configuration changes to facilitate application elevation based on customer needs and security recommendations.
• Track and report metrics related to operations and deployment, including key performance indicators.
• Collaborate with security, engineers, and IT support groups to propose and deliver deployments.
• Review configurations for audit purposes with security engineers, business units, and device engineers as necessary.
• Utilize device management services like Microsoft Intune and JAMF for application deployment.
• Use ServiceNow and JIRA to manage tasks from start to finish.
• Provide daily feedback to Device Management engineers on testing results and troubleshooting.
• Engage in agile project methodologies to ensure timely delivery of team and individual project tasks.

Minimum Qualifications

• Proficient in Windows 10/11 and MacOS.
• Familiar with Endpoint Privilege Management solutions.
• 1-2 years of experience with Endpoint Privilege Management tools.
• Knowledge of device management technologies such as Intune, JAMF, and SCCM.
• At least 5 years of relevant experience in device management and/or support.
• Bachelor’s degree.
• Strong communication and time management skills, with the ability to prioritize and adapt to shifting tasks.
• Capable of working independently and collaboratively within a team.

Preferred Qualifications

• Creative problem-solver with a knack for developing supportable solutions.
• 2-3 years of experience in device management and/or Endpoint Privilege Management support or engineering.
• Experience in large-scale deployment projects, either in a lead role or as a key contributor.
• Ability to proactively assess risks and implement risk-based solutions.
• Experience managing security and compliance features, including security baselines and device compliance.
• Relevant certifications in Microsoft, Mac, or security domains.

If you’re ready to contribute to a dynamic team and enhance endpoint security and productivity, we’d love to hear from you!