Technical Writer

We are seeking an experienced and detail-oriented Technical Writer to join our team. Your core responsibility will be to author, update, and maintain comprehensive help center documentation to support internal and external business users of our Direct-to-Consumer content and media platform. You will collaborate with Product Managers, Operators (internal and external), Designers, and Engineers to create clear, reader-friendly guides that help users navigate and utilize the platform’s primary content management system (CMS), Content Portal.

Key Responsibilities:

1. Content Creation:

   • Develop and maintain help center documentation, FAQs, tutorials, and user guides that explain features, functionality, and troubleshooting steps for Content Portal.
   • Prepare transition-specific articles that map business procedures between legacy content management systems and alternative procedures in Content Portal.
   • Write clear and concise instructional content tailored to a diverse audience, from beginners to advanced users.

2. Collaboration with Cross-functional Teams:

   • Collaborate with Product Managers, Operators (internal and external), Designers, and Engineers to ensure consistent terminology between Content Portal and help center documentation.
   • Participate in the product development lifecycle to understand new features and enhancements, creating accurate and up-to-date content.
   • Work closely with internal and external business teams to identify recurring issues and improve documentation to address common user concerns.

3. Content Maintenance & Updates:

   • Regularly audit and update existing documentation to ensure it reflects the latest platform updates, bug fixes, and feature releases.
   • Monitor user feedback and analytics to identify areas for improving clarity, usefulness, and overall user experience in the help center.

4. User-Centric Approach:

   • Organize and write help center content with a focus on ease of use, ensuring that information is accessible and solves user problems effectively.
   • Simplify complex technical concepts into understandable language for non-technical users, while maintaining depth for more advanced users.

Qualifications:

• Proven experience as a technical writer, preferably in the digital streaming, software, or tech industry.
• Excellent writing and editing skills with the ability to adapt tone and style based on audience needs.
• Familiarity with writing for both internal and external business users.
• Experience working with documentation tools like Google Sites, Confluence, or similar help center platforms.
• Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.
• Detail-oriented with the ability to quickly grasp complex technical concepts and make them easily understandable.

Nice to Have:

• Experience with media preparation (mastering and conformance of video, audio, and timed text materials) for file-based fulfillment workflows.
• Experience with streaming-centric media processing workflows (file transport, transcoding/packaging, global asset distribution, etc.).