Glassbox Administrator
12-24 months contract – 3 days onsite in either SF, Charlotte, Phoenix or Irving, TX.
Our financial client is looking for a Glassbox Administrator to create support and update the customer experience management tool. They are looking for someone to onboard and preform validation of new applications into the glassbox monitoring system
Required:
- 6+ Years Glassbox and Tealeaf Administration experience
- 6+ Years Linux/Unix and Windows Administration Experience
- Support Glassbox application environment. Troubleshoot technical issues to determine root cause and resolve or implement workaround as necessary, file bug reports and escalate cases to Glassbox support as necessary.
- Monitor Glassbox application/server logs to identify and resolve existing or potential issues.
- Monitor the Glassbox infrastructure for capacity planning and optimization
- Perform Glassbox deployment, configuration and troubleshooting across a variety of platforms
- Maintain Glassbox systems internal documentation and training materials
Mainz Brady Group is a technology staffing firm with offices in California, Oregon and Washington. We specialize in Information Technology and Engineering placements on a Contract, Contract-to-hire and Direct Hire basis. Mainz Brady Group is the recipient of multiple annual Excellence Awards from the Techserve Alliance, the leading association for IT and engineering staffing firms in the U.S.
Mainz Brady Group is an Equal Opportunity Employer. We are committed to Diversity & Inclusion and incorporate non-discrimination best practices in all of our staffing processes. Mainz Brady Group does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, disability or any other protected class.
