Senior AV Systems Engineer

Reports to: Director of Engineering & Programming
Classification: Full-Time, Salaried
Revised: 9/22/2025

Primary Role

Provide pre- and post-sales engineering support to sales and technical teams for electronic/AV systems. Communicate effectively with internal and external stakeholders to ensure successful solutions and customer satisfaction.

Responsibilities

• Provide technical support to sales and technical staff before and after the sale.

• Offer advanced technical support for customer service issues.

• Join sales on customer visits as needed; deliver technical presentations and support.

• Support sales and estimating with system design and solution scoping.

• Manage vendor relationships (product updates, issue escalation, advanced troubleshooting).

• Maintain current knowledge of existing and emerging technologies offered by the organization.

• Assist with training internal technical and sales staff on new products.

• Perform other duties as assigned by management.

Accountability

Reports to the Director of Engineering & Programming, with secondary accountability to other members of the leadership team, employees, and customers.

Qualifications

• Minimum 3 years as a Senior Engineer designing AV systems; Bachelor’s degree preferred.

• Proven ability to manage multiple tasks and collaborate effectively.

• Required: Experience with D-Tools SI.

• Preferred: Strong understanding of Crestron and Q-SYS systems.

Travel

Out-of-town travel is not required; occasional travel opportunities may arise but are infrequent.

Additional Skills & Abilities

• Excellent written and verbal communication.

• Responsible, self-motivated, organized, and personable.

• Strong customer service skills for internal and external clients.

• Ability to manage multiple priorities simultaneously.

• Strong interpersonal skills; comfortable working with diverse teams.

• Proficient with Microsoft Word, Excel, Access, PowerPoint, and Outlook.

• Experience with D-Tools and AutoCAD.

• Demonstrated planning, organizing, and implementation skills to meet deadlines.

• Ability to handle stressful situations effectively.