Senior AV Systems Engineer

The Senior AV Systems Engineer is responsible for providing pre- and post-sales engineering support to sales and technical staff for all designed electronic systems. The role requires effective communication with both internal and external customers.

Responsibilities:

• Provide technical support to sales and technical staff on a pre- and post-sales basis.
• Offer high-level technical support for customer-related service issues.
• Assist sales staff with joint customer site visits, including delivering technical presentations.
• Support sales and estimating staff in system design.
• Manage vendor relationships, addressing product updates, issues, and high-level troubleshooting.
• Stay informed about current and new technologies offered.
• Assist in training internal technical and sales staff on new products.
• Perform other duties as assigned by management.

Accountability:
The Senior AV Systems Engineer reports directly to the Director of Engineering & Programming and is also accountable to other management team members, employees, and customers.

Qualifications:

• A minimum of three years of experience as a Senior Engineer designing AV systems; a bachelor’s degree is preferred.
• Ability to manage multiple tasks simultaneously and work collaboratively with others.

Travel:
Some out-of-town travel is required. While primary work is based in Wisconsin, nationwide travel may be necessary depending on client needs.

Additional Skills and Abilities:

• Excellent written and verbal communication skills.
• Responsible, self-motivated, personable, and well-organized.
• Superior customer service skills for engaging with both internal and external customers.
• Strong interpersonal skills and the ability to work with diverse groups.
• Proficiency in MS Office programs, including Word, Excel, Access, PowerPoint, and Outlook.
• Experience with D-Tools and AutoCAD.
• Strong planning, organization, and implementation skills to meet project deadlines.
• Ability to handle stressful situations effectively.
• Capable of reading and interpreting general business documentation.
• Valid and current driver’s license.

Physical, Mental, and Environmental Requirements:

• Ability to stand, walk, climb, sit, and use hands and fingers.
• Light lifting of objects may be required.
• Activities include reaching, grasping, and carrying.
• Moderate noise level in the work environment.
• Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature fluctuations.