Senior Technical Support Specialist
We are seeking a Senior Technical Support Specialist to support a critical enterprise platform responsible for complex billing, scheduling workflows, and customer operations in a highly regulated environment.
This role goes beyond traditional support, contributing to system reliability, change control, development, and DevOps execution. You’ll partner with engineering, infrastructure, and business teams to ensure data accuracy, system integrity, and scalability.
Responsibilities:
• Provide advanced production support, ensuring system stability and timely issue resolution
• Support scheduling workflows, billing systems, and customer operations platforms
• Troubleshoot across applications, APIs, databases, and system integrations
• Execute change control processes for code, integrations, and database updates
• Contribute to development efforts and API integrations
• Support data pipelines (SSIS, interface monitoring)
• Participate in full SDLC (design, development, testing, deployment, support)
• Drive DevOps practices including CI/CD, automation, and monitoring
• Maintain documentation, system controls, and audit readiness (SOX)
• Monitor performance and recommend improvements
Requirements:
• 5+ years in application support, development, or technical support
• Experience with C# and/or Java, APIs, and integrations
• Strong SQL skills (T-SQL/PL-SQL) and SSIS experience
• Understanding of SDLC, change management, and release processes
• Experience with DevOps/CI/CD and troubleshooting complex systems
Preferred:
• Experience in regulated industries (utilities, finance, etc.)
• Exposure to billing, scheduling, or transactional systems
• Familiarity with compliance frameworks and system monitoring
